Privacy Policy
1. Introduction
Hemlock (“Hemlock,” “we,” “us,” or “our”) is a software platform owned and operated by Fine D3sign Corp.
We respect your privacy and are committed to protecting personal information collected through the Hemlock website, mobile applications, software, and related services (collectively, the “Services”).
This Privacy Policy explains what information we collect, how we use and disclose it, how we protect it, and the privacy rights and choices available to users.
By accessing or using Hemlock, you acknowledge the data practices described in this Privacy Policy.
2. Information We Collect
Depending on how you use Hemlock, we may collect the following categories of information.
Account and Profile Information
- Name.
- Email address.
- Business or organization name.
- Login credentials or authentication identifiers.
- Account preferences and settings.
- Subscription and account status.
Connected Marketplace Information
When you authorize Hemlock to connect with third-party marketplaces or e-commerce platforms, we may collect and process information made available through those integrations, including:
- Marketplace account identifiers.
- Product listings and descriptions.
- Product photographs.
- Inventory quantities.
- Pricing information.
- Sales and order records.
- Shipping and fulfillment information.
- Marketplace integration credentials and authorization tokens.
The information available to Hemlock depends on the permissions granted and the connected platform’s technical capabilities.
Payment and Subscription Information
When purchasing paid Services, payment transactions may be processed by third-party payment providers.
We may receive limited payment-related information, including transaction identifiers, billing status, subscription details, and limited payment method information.
Full payment card details may be handled directly by the applicable payment processor rather than Hemlock.
Technical and Usage Information
We may automatically collect information such as:
- IP address.
- Device type.
- Browser and operating system.
- Application version.
- Login activity.
- Feature usage.
- Diagnostic and performance information.
- Error logs.
- Cookies and similar technologies.
Customer Support Communications
When you contact us at info@hemlockapp.com, we may collect the information you provide, including messages, attachments, and correspondence.
3. How We Use Information
Fine D3sign Corp. may use personal information to:
- Create and maintain Hemlock accounts.
- Authenticate users and secure accounts.
- Provide inventory management and listing functionality.
- Connect authorized marketplace accounts.
- Publish and synchronize product listings.
- Process payments and manage subscriptions.
- Provide customer support.
- Diagnose technical problems.
- Improve platform performance and functionality.
- Prevent fraud and unauthorized activity.
- Communicate important service and account information.
- Comply with legal and regulatory obligations.
We process personal information only for legitimate purposes and in accordance with applicable privacy laws.
4. Marketplace Integrations and Data Access
Hemlock may connect to independent third-party marketplaces and e-commerce services at your direction.
By authorizing an integration, you permit Hemlock to access and process information necessary to provide the requested functionality.
This may include retrieving product information, updating inventory, publishing listings, and displaying sales activity.
Fine D3sign Corp. does not control the privacy practices of third-party marketplaces.
Information transmitted to those services may be subject to their respective privacy policies.
You may revoke marketplace permissions through available Hemlock settings or the relevant marketplace’s account authorization controls.
Revoking access may disable integration features but does not necessarily delete previously processed information.
5. How We Share Information
We may disclose personal information to the following categories of recipients when reasonably necessary.
Service Providers
Companies assisting with hosting, cloud infrastructure, payment processing, security, analytics, communications, and customer support.
Authorized Marketplace Partners
Third-party marketplaces and e-commerce platforms you connect to Hemlock for listing management, synchronization, or related functions.
Legal Authorities
Government agencies, courts, or regulators when disclosure is required by law or reasonably necessary to protect legal rights and security.
Business Transactions
In connection with a merger, acquisition, restructuring, financing, or sale of business assets, subject to applicable law.
At Your Direction
Other parties when you specifically authorize or request disclosure.
Fine D3sign Corp. will not use marketplace information for purposes prohibited by applicable third-party platform agreements.
6. Cookies and Similar Technologies
Hemlock may use cookies, local storage, and similar technologies to:
- Maintain authenticated sessions.
- Remember user preferences.
- Protect accounts against unauthorized access.
- Monitor application performance.
- Understand how the Services are used.
Some cookies may be essential for the operation of the Services.
You may manage certain cookies through your browser settings, although disabling essential cookies may limit functionality.
Where required by law, we will provide appropriate notices or consent mechanisms for optional tracking technologies.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide the Services and fulfill the purposes described in this Privacy Policy.
Retention periods depend on the category of information, the purpose for which it was collected, and applicable legal requirements.
For example:
- Account information may be retained while an account remains active.
- Marketplace data may be retained as needed to provide authorized functionality.
- Billing and transaction records may be retained for tax, accounting, or legal compliance.
- Security logs may be retained for fraud prevention and system protection.
When information is no longer necessary, we will delete, anonymize, or securely dispose of it, subject to applicable legal obligations.
8. Data Security
Fine D3sign Corp. uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.
These measures may include:
- Encrypted communications.
- Secure authentication systems.
- Restricted access to sensitive information.
- Security monitoring.
- Protection of marketplace authorization credentials.
- Infrastructure security controls.
No electronic transmission or storage system is completely secure.
Users are responsible for maintaining secure login credentials and promptly reporting suspected unauthorized access to info@hemlockapp.com.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we maintain.
- Correct inaccurate personal information.
- Request deletion of personal information.
- Request a portable copy of certain information.
- Object to or restrict certain processing activities.
- Withdraw consent where applicable.
- Opt out of certain data sales, sharing, or targeted advertising activities, if applicable.
To exercise your privacy rights, contact:
We may request reasonable verification of your identity before processing certain requests.
We will respond within timeframes required by applicable law.
10. Account and Data Deletion
Users may request deletion of their Hemlock accounts and associated personal information by contacting info@hemlockapp.com or through available account deletion controls.
Following a verified deletion request, Fine D3sign Corp. will delete or deidentify applicable personal information unless retention is necessary or permitted for legal compliance, fraud prevention, accounting, security, or dispute resolution.
Deleting a Hemlock account does not automatically delete accounts or listings maintained by independent third-party marketplaces.
11. Children’s Privacy
Hemlock is intended for individuals who are at least 18 years old.
We do not knowingly collect personal information from children under 13.
If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.
Parents or guardians with concerns may contact info@hemlockapp.com.
12. International Data Transfers
Hemlock may process information in the United States or other countries where Fine D3sign Corp. or its service providers operate.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
13. Third-Party Websites and Services
Hemlock may contain links to or integrations with third-party websites and services.
Fine D3sign Corp. is not responsible for the privacy practices, content, or security of independent third-party platforms.
We encourage users to review the privacy policies of services they choose to access.
14. U.S. State Privacy Rights
Residents of certain U.S. states, including California and other states with applicable consumer privacy laws, may have additional privacy rights.
These rights may include access, correction, deletion, portability, and certain opt-out rights.
Fine D3sign Corp. will honor applicable privacy rights and will not unlawfully discriminate against individuals for exercising them.
Privacy requests may be submitted to info@hemlockapp.com.
Additional notices, appeal procedures, or opt-out mechanisms will be provided where required by applicable law.
15. Changes to This Privacy Policy
Fine D3sign Corp. may update this Privacy Policy to reflect changes in business operations, technology, legal requirements, or data practices.
Updated versions will be published at https://hemlockapp.com with a revised effective date.
Where required by law, we will provide additional notice or obtain consent before making material changes to personal information processing.
16. Contact Information
For privacy inquiries, data access requests, account deletion requests, or concerns about personal information, please contact:
Fine D3sign Corp.
Hemlock
Email: info@hemlockapp.com
Website: https://hemlockapp.com